1. Introduction
Welcome to Ecocarving (“we,” “our,” or “us”).
This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website [www.ecocarving.com] or make a purchase from us.
We value your privacy and are committed to safeguarding your personal data in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
By using our website, you agree to the practices described in this Privacy Policy.
2. Company Information
Ecocarving is owned and operated by:
Thinkore Co. Limited
RM03, 24/F, Ho King Comm CTR, 2-16 Fayuen ST
Mongkok, Kowloon, Hong Kong, China
???? Tel: +86 13543012392
???? Email: chaseyao@gmail.com
3. Information We Collect
We may collect the following categories of personal information from you:
A. Information You Provide Directly
- Contact details: name, email address, phone number, and shipping address
- Account information: login credentials, password, and preferences
- Order details: payment information, billing address, and purchase history
- Customer service communication: messages, inquiries, and feedback
B. Information Collected Automatically
When you visit our website, we automatically collect:
- IP address and browser type
- Device information and operating system
- Referring URLs and pages viewed
- Cookies and similar tracking technologies
C. Information from Third Parties
We may receive information from payment providers, social media platforms, or marketing partners when you engage with us through those channels.
4. How We Use Your Information
We use your personal information for the following purposes:
- To process and fulfill orders placed through our website
- To communicate with you about your account, orders, or inquiries
- To personalize your shopping experience and recommend relevant products
- To improve our website, services, and marketing
- To comply with legal obligations and prevent fraudulent activity
5. Legal Basis for Processing (for EU/UK Users)
We process your personal information under one or more of the following legal bases:
- Consent (e.g., newsletter subscriptions)
- Performance of a contract (e.g., fulfilling your purchase)
- Legal obligations (e.g., tax and accounting compliance)
- Legitimate interests (e.g., marketing and website analytics)
6. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Enable website functionality (e.g., cart, login, checkout)
- Analyze user behavior to improve our website
- Personalize marketing and advertisements
You can manage or disable cookies in your browser settings. For detailed information, please refer to our [Cookie Policy] (if available).
7. How We Share Your Information
We do not sell your personal information.
However, we may share your data with:
- Service providers: shipping carriers, payment processors, and analytics tools
- Marketing partners: only with your consent
- Legal authorities: when required by law or to protect our rights
All third-party partners are required to handle your information securely and only for the intended purpose.
8. Data Retention
We retain your information only as long as necessary to:
- Fulfill the purposes outlined in this Privacy Policy
- Comply with legal, tax, and accounting requirements
After this period, your information will be securely deleted or anonymized.
9. Your Rights
Depending on your location, you may have the following rights:
- Access — Request a copy of the personal data we hold about you
- Rectification — Request correction of inaccurate or incomplete data
- Erasure — Request deletion of your personal data (“right to be forgotten”)
- Restriction — Limit processing of your data in certain situations
- Data Portability — Receive your data in a structured, machine-readable format
- Withdraw Consent — Opt-out of marketing or data processing anytime
To exercise these rights, please contact us at chaseyao@gmail.com.
10. Data Security
We use SSL encryption, secure payment gateways, and access controls to protect your data from unauthorized access, loss, or misuse.
Despite our efforts, no online platform can guarantee absolute security. You share your information with us at your own discretion.
11. International Data Transfers
As a Hong Kong–based company, your personal data may be transferred to and processed in other countries where our partners or service providers operate.
We ensure all transfers comply with applicable data protection laws and use appropriate safeguards, such as Standard Contractual Clauses (SCCs).
12. Children’s Privacy
Our website and products are not intended for individuals under 18 years of age.
We do not knowingly collect data from minors. If you believe a child has provided us personal information, please contact us immediately to request deletion.
13. Updates to This Policy
We may update this Privacy Policy from time to time to reflect legal, technical, or business changes.
Updated versions will be posted on this page with a new “Last Updated” date.
We encourage you to review this page periodically to stay informed about how we protect your data.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
???? Email: chaseyao@gmail.com
???? Phone: +86 13543012392
???? Address:
Thinkore Co. Limited
RM03, 24/F, Ho King Comm CTR, 2-16 Fayuen ST
Mongkok, Kowloon, Hong Kong, China