Thank you for shopping with Ecocarving. We strive to deliver your stylish sleepwear quickly and safely. Please review our Shipping & Delivery Policy below to understand how we handle orders, processing, and delivery timelines.
1. Order Processing Time
- All orders are processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
- During high-demand periods or sales events, processing times may take slightly longer.
Once your order has been shipped, you will receive a shipping confirmation email with tracking details.
2. Shipping Methods & Estimated Delivery Times
We work with trusted international logistics partners to ensure fast and secure delivery.
| Region | Estimated Delivery Time | Shipping Method |
|---|---|---|
| United States | 7–15 business days | Standard International Shipping |
| Europe | 10–18 business days | Standard International Shipping |
| Asia | 5–12 business days | Regional Express or Postal Service |
| Australia & New Zealand | 10–20 business days | Standard International Shipping |
| Rest of World | 12–25 business days | Standard International Shipping |
⚠️ Please note that delivery times may vary due to customs clearance, public holidays, or local courier delays.
3. Shipping Fees
Shipping costs are calculated at checkout based on your delivery address and order weight.
We may offer free shipping promotions on qualifying orders — these will be clearly displayed on our website.
Customs duties, taxes, or import fees (if applicable) are the customer’s responsibility and are not included in our product or shipping prices.
4. Tracking Your Order
Once your order ships, you’ll receive an email containing your tracking number and a link to follow your parcel’s journey.
Tracking updates may take 1–3 business days to appear after dispatch.
If you haven’t received tracking details within 5 business days of placing your order, please contact us at
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5. Failed Delivery or Incorrect Address
Please ensure that your shipping address and contact information are entered correctly at checkout.
Ecocarving is not responsible for failed deliveries due to incorrect or incomplete address details.
If your package is returned to us due to an incorrect address or failed delivery attempt, we will contact you to arrange reshipment. Additional shipping fees may apply.
6. Lost or Delayed Packages
If your order has not arrived within the estimated timeframe, please check the tracking information first.
If there is no movement after several days, contact our support team, and we will assist you in locating your package.
In rare cases where a parcel is confirmed lost, we will offer a replacement or full refund.
7. Order Splitting
In some cases, your order may be shipped in multiple parcels to speed up delivery or due to stock availability.
You will receive separate tracking numbers for each shipment if applicable.
8. Contact Information
If you have any questions about shipping, delivery, or tracking, please contact us:
Ecocarving
Thinkore Co. Limited
RM03, 24/F, Ho King Comm CTR, 2-16 Fayuen ST
Mongkok, Kowloon, Hong Kong, China
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